Hrm-(Mtc)Case Study

UNIRAZAK HUMAN RESOURCES MANAGEMENT part STUDY: MIDWAY foretell fellowship prof: DR SYAED SIDIK PREPARED BY: FARISAN BIN HUSSIN matric NO: KLCP109028 CASE STUDY: MIDWEST TELEPHONE COMPANY (MTC) The telecommunications celestial orbit continues to kind very rapidly. In mayhap no other field has technology had such a significant impact on the jobs of so many workers. Mitch Fields, for example, mute remembers that tragic day in November 1963 when President John F. Kennedy was assassinate while Mitch was pulling the good afternoon shift as a switch man for middle west recollect Company (MTC). To Mitch, it sounded a equal(p) 30 locomotives hammering their modal value through and through a large room filled with walls of mechanized switches displace phone calls through to their destination. Today, that room of switches has been replaced by a microchip. Mitch himself has undergone protracted training to operate a computer locker employ to monitor and dia gnose switching problems. The job of slattern has changed from sitting in long rows of operating equipment that was attached to walls of jack up and cords to sitting at individual workstations that look wish well command centers out of a Star Trek spaceship.

In addition, the competitive environment of telephone services has changed dramatically because of deregulation and competition from other phone companies offering similar services. The emanation thrust now is to shift operator performance from universe not just fast and friendly but to be advantageous as well, by marketing the company ( give thanks you for v ictimisation MTC) and selling high-profit-ma! rgin services (Is there or soone else you would like to mouth to? The person-to person rate is only additional for the premiere molybdenum). The operators job at MTC rest unchanged in two respects: First, operators will blether to nearly 600 people in a typical day, some of whom ar abusive, and second, operator job performances monitored. Technological innovation has enabled MTC to monitor separately operator by computer to...If you want to bushel a full essay, order it on our website: OrderCustomPaper.com

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