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(Customer Service Quiz Tim Connor, CSP Connor Resource Group 800-222-9070 Why not give way the hobby quiz to every employee that interacts with your guests and or vendors. It nates also stir valuable giving it to employees who do not interact with clients save deal with other employees on a regular basis. It leave give you an idea of their understanding and finish of some of the diminutive issues, concepts and techniques that have a daily squeeze on their process and your success as an organization. If you feel your employees would arrive at from an in-depth custom in-house guest service training program, please give me a call. I will be happy to address with you a custom curriculum for your staff. Please call me if you would alike the answers to this quiz. Other quizzes atomic number 18 also acquirable on the fol small-scaleing topics: Management ( Relationships ( Sales ( blessedness ( supremacy ( Motivation See the end of this quiz for contact burnish to request other quizzes. Name__________________________________________________________________ 1. Who is responsible for customer service in an organization:___________________________ 2. The customer is always right: trustworthy/False. 3. The penny-pinching important thing customers want is:_______________________________________ 4.

The customer is not an good luck in your:________________________________________ 5. The customer is the reason:_____________________________________________________ 6. A complaining customer is a valuable:__________________ __________________________ 7. Upset custo! mers deserve:______________________________________________________ 8. The customer signs:___________________________________________________________ 9. brilliant listening is the most important skill when dealing with customers: confessedly/False. 10. The customer services department is the only department in customer service: True/False. 11. When a customer complains, the low thing...If you want to get a full essay, order it on our website: OrderCustomPaper.com

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