Basket Exercise Essay

Georgina Ryan, HR Director SUBJECT Speaking engagement next week Ms. Williams, Mr. Armstrong has been transferred to a newborn location, earlier than expected. My apologies, however, if you would allow me to fill in for Mr. Armstrong, I would be honored to address the Business ClubIt is common for a large number of calls to bang in all at once. When this happens, the customer relationscontact employee is supposed to take the customers phone number and get back to him or her within an hour. Weve found in the past that this is a reasonable target since, after a big rush of calls, things usually settle down for a while. But when we check up on the contact employees, we find that they get back to the customer within an hour only about one-third of the time. sometimes they dont get back to the customer until the next dayI sent a memo to all contact employees about a month ago reminding them of the importance of prompt responses on their parts, but it did very little good. We need a trai ning program from your department to improve this tiny performance area. Can we get together early next week? MEMO TO Ralph Herzberg, Manager of Customer Relations From Georgina Ryan, HR Director.New Training class Ralph, we will definitely have to address this situation. Let me get with my training program administrator and work out a training session/ plan for your department. I will get back with you on a date and time for next week.